Features
CommunityLens brings together powerful tools designed to streamline every stage of public engagement. From collecting feedback across multiple channels to analyzing sentiment in real time and generating automated reports, each feature is built to reduce manual effort and improve decision-making. Flexible workflows and configurable settings ensure the platform adapts to your municipality’s processes, not the other way around.
Geo-Targeted Participation Tools
Capture input with precision by mapping feedback to specific neighborhoods, wards, or custom project boundaries. This ensures municipalities can understand not just what residents are saying, but where they are saying it—enabling more accurate planning, better resource allocation, and clearer visibility into local priorities. By filtering engagement geographically, teams can identify area-specific trends, compare community needs across regions, and make decisions that reflect the unique context of each locality.
Platform Capabilities
CommunityLens provides municipalities with a configurable, secure, and data-driven platform for managing public engagement and community insights.
🧩 Configurable Dashboards
Build and tailor dashboards to align with municipal reporting needs, key performance indicators, and engagement objectives.
📡 Multi-Channel Data Collection
Collect public input through web forms, QR codes, embedded surveys, and digital outreach campaigns.
📈 Data Visualization Tools
Convert complex datasets into clear visual formats including charts, dashboards, and geographic mapping views.
🔄 Engagement Workflows
Design and manage end-to-end public engagement processes from consultation to analysis and reporting.
🏷️ Thematic Tagging System
Categorize and organize public feedback to support issue tracking and thematic analysis.
📊 Real-Time Analytics
Access continuously updated community feedback and engagement data to support timely, evidence-based decision-making.
🗺️ Advanced Segmentation
Filter and analyze data by geography, demographics, project type, or engagement stream for deeper insights.
📝 Automated Reporting
Generate structured reports for internal reviews, council presentations, and public accountability requirements.
🔐 Role-Based Access Controls
Ensure secure and governed access to data across departments and stakeholder groups.