Support & FAQ

Get help when you need it. Browse FAQs for quick answers or reach out to our support team for personalized assistance with CommunityLens.

Frequently Asked Questions

Find answers to commonly asked questions about CommunityLens, including how the platform works, key features, and how to get started. If you need more help, our team is always available to support you.

CommunityLens is a public engagement platform that helps municipalities collect, analyze, and act on community feedback through surveys, consultations, and digital engagement tools.

Feedback can be collected through online surveys, forms, QR codes, and embedded web widgets, making it easy for residents to participate.

Absolutely. You can manage multiple consultations, initiatives, or campaigns simultaneously within one centralized system.

Yes. Data can be exported into reports for council meetings, internal reviews, or public transparency requirements.

Yes. The platform is built with security and compliance in mind, ensuring safe handling of public input and sensitive data.

It is designed for municipalities, government agencies, and public organizations looking to improve citizen engagement and decision-making.

Yes. CommunityLens offers fully configurable workflows so municipalities can tailor approvals, routing, and response processes to their needs.

Yes. The platform includes real-time dashboards and analytics tools that help you understand trends, sentiment, and participation levels.

Geo-targeting allows you to collect and analyze feedback based on specific neighborhoods, wards, or custom project boundaries.

You can contact our team for a demo or onboarding session, and we’ll guide you through setup based on your municipality’s needs.

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