Privacy Policy
Last updated: May 27, 2026
CommunityLens (“we”, “our”, or “us”) is committed to protecting the privacy and security of personal information collected through our platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with CommunityLens.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Organization or municipality
- Phone number (if provided)
b. Engagement Data
- Survey responses
- Feedback submissions
- Participation history
- Location-based inputs (e.g., ward or neighborhood data if enabled)
c. Technical Information
- IP address
- Browser type
- Device information
- Usage data (pages visited, time spent, interactions)
2. How We Use Information
We use collected information to:
- Deliver and operate the CommunityLens platform
- Process and analyze public engagement data
- Generate reports and insights for municipalities
- Improve platform performance and user experience
- Provide customer support and communications
- Ensure system security and prevent misuse
3. Sharing of Information
We do not sell personal information.
We may share information only in the following cases:
- With municipalities or organizations using the platform (as part of engagement programs)
- With trusted service providers who assist in hosting, analytics, or support
- When required by law or legal process
- To protect the rights, safety, or security of users and the platform
4. Data Storage & Security
We use reasonable administrative, technical, and physical safeguards to protect data against unauthorized access, loss, or misuse. While no system is 100% secure, we continuously work to maintain strong security practices.
5. Data Retention
We retain data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and contractual obligations.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent (where applicable)
Requests can be submitted by contacting us directly.
7. Cookies & Tracking
CommunityLens may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You can adjust cookie settings through your browser.
8. Third-Party Services
We may use third-party services for hosting, analytics, and communications. These providers are only given access to information necessary to perform their functions.
9. Children’s Privacy
CommunityLens is not intended for children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@piperkoch.com
Website: communitylens.ca